Dead on Arrival and other Policies
Here at Aarons Aquarium we do our utmost best to package your corals in the safest and most secure packaging. Our shipping method is 99.9% successful however in the unlikely event of a coral arriving dead on arrival, please send clear and in focus photographic evidence within 2 hours of receiving the corals in their original packaging.
If the above steps are followed and we confirm the item is DOA, we will refund the cost of the item.
Postage fees are non refundable.
We cannot be held responsible for any shipping or courier errors however we will report any mishandling, delays or damaged packaging complaints to our couriers.
Aarons Aquarium cannot be held responsible for any incorrect shipping addresses.
Returns will not be accepted.
All photos Aarons Aquarium use are subject to copyright. We allow sharing of our photos on social media platforms, however if anyone is caught using our photos for their own sales, legal action will be taken.